The Challenge
The Bonamour Centers were facing critical workforce instability that threatened both care quality and compliance outcomes. Chronic staffing shortages, high agency dependence, and frequent leadership turnover among Directors of Nursing (DONs) and Nursing Home Administrators (NHAs) created inconsistency in resident care and operational performance. The organization sought a sustainable solution to rebuild leadership strength, reduce agency reliance, and restore staff morale.
Our Approach
Everest Management Solutions implemented a comprehensive workforce stabilization and leadership development strategy designed to create long-term operational resilience.
Key actions included:
- Conducting a wage and market analysis to ensure competitive compensation and attract top talent.
- Partnering with Everest Recruitment to source and onboard qualified permanent nursing and leadership staff.
- Reducing agency utilization through improved scheduling, workforce management, and retention practices.
- Recruiting and successfully placing three new Directors of Nursing and a Regional Director of Clinical Operations.
- Maintaining leadership continuity, with only one NHA transition during an entire year of engagement.
Results
Everest’s workforce strategy delivered measurable improvements in staffing stability and organizational culture:
- 30% reduction in agency usage, significantly lowering overall labor costs.
- Full department head staffing, strengthening operational leadership.
- Improved staff morale and retention through competitive pay and transparent communication.
- Enhanced clinical oversight and compliance driven by consistent nursing leadership.
These outcomes translated to improved performance, higher employee satisfaction, and stronger resident care outcomes.
Key Takeaway
Sustainable workforce success requires a dual focus: immediate stabilization and long-term leadership cultivation. Transparent communication, fair compensation, and committed leadership are the cornerstones of a thriving senior care organization.